Global Point LLC (“we”, “our”, or “us”) is committed to delivering your orders efficiently and reliably. This Shipping and Delivery Policy outlines the terms and conditions related to the shipment of products and services.

1. Shipping Coverage

We offer shipping services within the United Arab Emirates and internationally, depending on product availability and delivery feasibility.

2. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or public holidays will be processed on the next business day
  • Delays may occur during peak seasons or due to unforeseen circumstances

3. Delivery Time

  • UAE Deliveries: عادةً خلال 2–5 business days
  • International Deliveries: 5–10 business days (may vary depending on destination)

Delivery timelines are estimates and may vary due to customs, courier delays, or external factors.

4. Shipping Charges

  • Shipping fees are calculated based on the delivery location, weight, and size of the package
  • Any applicable shipping charges will be displayed at checkout

5. Order Tracking

Once your order has been shipped, you will receive a confirmation message with tracking details (if available) to monitor your delivery status.

6. Customs and Duties

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country
  • Global Point LLC is not responsible for delays caused by customs clearance

7. Delivery Issues

If you experience any issues with your delivery:

  • Incorrect or incomplete address may result in delays or failed delivery
  • If a package is returned to us, additional shipping charges may apply for re-delivery

8. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 48 hours with proof (photos)
  • In case of lost shipments, we will coordinate with the courier to resolve the issue

9. Contact Information

For any shipping or delivery-related inquiries, please contact us:

Global Point LLC
26th Floor, Amber Gem Tower, Ajman, UAE

📞 Muneeb: 0556441291
📞 Yasmin: 0568092421
📧 Email: info@globalpointsllc.com