Global Point LLC (“we”, “our”, or “us”) aims to ensure customer satisfaction. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Eligibility for Returns

You may request a return if:

  • The item received is damaged, defective, or incorrect
  • The return request is made within 7 days of delivery
  • The product is unused, in original condition, and in original packaging

Certain items may not be eligible for return, including:

  • Perishable goods
  • Customized or special-order items
  • Products marked as non-returnable

2. Return Process

To initiate a return:

  1. Contact us with your order details and reason for return
  2. Provide proof such as photos (if applicable)
  3. Wait for return approval and instructions

Returns sent without prior approval may not be accepted.

3. Refund Policy

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund
  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued via the original payment method

4. Shipping Costs for Returns

  • If the return is due to our error (damaged, defective, or wrong item), we will cover return shipping costs
  • For other returns, customers may be responsible for return shipping fees

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us for assistance.

6. Non-Refundable Situations

Refunds may not be provided in the following cases:

  • Products returned after the allowed return period
  • Items not in original condition or damaged due to misuse
  • Missing parts or accessories

7. Contact Information

For return and refund requests, please contact us:

Global Point LLC
26th Floor, Amber Gem Tower, Ajman, UAE

📞 Muneeb: 0556441291
📞 Yasmin: 0568092421
📧 Email: info@globalpointsllc.com